FAQ

Frequently Asked Questions

We are always looking for more reasons to party! We promise to always look out for your best interest and do the best we can. Here are some Frequently Asked questions about Inflataparty. Let us know if we can clarify more information. Just call us at 469.644.6556


Are your units safe?

Yes! Your child's safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.ADD SAFETY BUTTON HERE WITH LINK TO SAFETY PAGE

What Is your Cancellation and Rain Policy?

To cancel or reschedule, sufficient notice must be given - at least 48 hours prior to start of your event. Cancellation of event with less than 48 hour notice will result in a 20% cancellation fee. Cancellation after set-up has begun forfeits any refund. Any rescheduled event is subject to availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it's cloudy and rain is a possibility) for the time of your event, we can still setup if you choose but no refund will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.

Do you require a deposit? When is the payment due?

No deposit is required for party rentals under $350. A 20% deposit is required for party rentals above $350. We will take down your information at the time of reservation. We simply & kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your birthday party or event so that we may rent the unit out to another child's party. Payment in full is due upon delivery. There is a 25% cancelation fee when less than 48 hour notice is given. A $50 will be assessed for returned checks.

Do you deliver & setup?

Yes! We deliver and set-up ALL of our party rentals. We setup at least 1/2 hr prior and up to 4 hours before your event. Setup takes approximately 30 minutes. At this time, we inspect the inflatable for cleanliness and safety. When your party is over, we come back within 4 hours to take the unit down. This service is included in the rental cost. We cannot setup at apartments or any other rental communities for insurance and safety reasons.

Is there an extra charge if I have my party at a park?

There is a $25 charge for all park rentals and any other locations other then a home. Before calling us to reserve your birthday party rental we ask that you first call the park of your choice to reserve your pavilion. Please make sure power will be available and get the email address of the park for us to forward our insurance information to them. We will require an hour window before and after the event for drop off and pick up. Renter must be present at all times while the rental is at the park.

What type of surface can the bouncer be setup on?

We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.

Can inflatables be setup indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.